Policies

Purchase/Payment Policy:
We accept Visa / Mastercard / Amex /Discover. (U.S.A. & Canada only), bank checks, wire transfers and U.S. currency. All purchases originating from within the state of SC, add 6% sales tax. A $2.00 service fee will be added to any mail order totaling less than $40.00. International (other than Canada) orders require pre-approved payment (please call first) in the form of an International Money order PayPal payment or bank wire transfer. Due to excessive fraud from some countries, we reserve the right to refuse to do business with any customer posing a potential threat to our security.

A 20% deposit is required to HOLD an item for future purchase, refundable ONLY as a store credit.

Special Order items require a 50% deposit. This deposit is refundable as a store credit only.

We offer a 24 Hour Approval Period (48 hours in the cold winter months) for online purchases (or over the phone  and shipped to you) on Guitars, Ukuleles and Mandolins sold to the USA and Canada only. All returns for full refund (minus shipping both ways, credit card and any applicable import/export fees) must be approved via email within the approval period. Items must be fully insured both ways. BLOWOUT SALE items do not qualify for 24 hour approval.

All sales are final on amps, effects and accessories, special orders, discounted items and all sales made to outside of the USA and Canada.

On Line Purchase Return Policy:

Updated 7/9/2012

We offer a 24 hour evaluation period for guitars, ukuleles and mandolins purchased online (or over the phone  and shipped to you). An extra 24 hours will be granted on all instruments during the winter season to allow the contents of the shipping container to reach room temperature before opening. (It is very important that this step be followed. Many bad things can happen to an instrument if not allowed to come to room temperature slowly) After payment in full, and, during the evaluation period, if you are not completely satisfied with the instrument, it can be returned (fully insured) via UPS Ground.

If your purchase is not what you had hoped you must notify us within the approval period by email and receive a return authorization number from the store. Any guitar, ukulele or mandolin return must be authorized by the store. When returning the instrument it must be insured for the full amount of the purchase, no exceptions. If the guitar is not insured it will be refused. In the event of damage during return shipping we cannot refund your payment, and you will need to file a claim with your shipper.

Instruments returned within the 24-hour approval period are refunded in full, MINUS shipping charges (both ways if the purchase qualifies for free shipping to you) and credit card fees. Please allow 7 to 10 business days to process your return. We process the return as soon as we receive the instrument, inspect it and determine its status. Unfortunately your credit card issuer has up to 10 days to credit your account for the refund. Please refer to your credit card terms of service agreement for their actual policy. How quickly your bank issues you the credit is totally out of our control. Please note that because special order items are built to your unique specifications, special order items do not qualify for the 24 hour approval policy and all sales are final on these items.

Instrument must be returned in the exact same condition as shipped. Instrument not returned in the original or similar box with all the materials in the case or any other items associated (like manuals, case candy, warranty cards and the like) will be refused. The instrument must be free of any play wear, dings or scratches. Instruments returned is less than new, salable condition could be charged a restocking fee of up to 25%.

Buyer is completely responsible for the instrument during approval period.

Shipping and related expenses are non-refundable.

All amplifier, effects, accessories, sale and special order items are final.

Item must be shipped back via UPS immediately upon return authorization.

 

Shipping:

Deluxe Guitar Exchange will gladly ship instruments anywhere in the U.S. on a 24 hour approval basis secured with a pre-paid cashier's check or MasterCard/VISA/Amex/Discover. For international customers, specific arrangements must be made. 24-hour approval does not apply to international sales or to guitars shipped after a visit to our store. All freight and insurance will be paid by the customer unless otherwise agreed upon. ANY ORDER cancelled after guitar or amp has been packed and order processed is subject to a 5% RESTOCKING Fee. Once an agreement to purchase is made, and the item paid in full, and the 24 hour approval time has passed, no returns will be accepted. Deluxe Guitar Exchange ships using UPS which gives us the ability to offer our products worldwide.

All Shipping is at the expense of the buyer unless otherwise stated.

Any and all items purchased from Deluxe Guitar Exchange and/or DeluxeGuitarExchange.com are made pursuant to a shipment contract. What this means is that the risk of loss and title for such items pass to you (the purchaser) upon Deluxe Guitar Exchange’s relinquishment of the package or packages to UPS or the carrier of choice. Any claim against the UPS or the carrier of choice is the sole responsibility of you, the purchaser. Deluxe Guitar Exchange places on your behalf, insurance for the full replacement value for all items that it ships. If an item is lost or damaged by the carrier while under the carrier's control, Deluxe Guitar Exchange will make every reasonable effort on your behalf, and assist you with, a speedy recovery of insurance proceeds, lost items, or product replacement if so desired by you. While this policy explains Deluxe Guitar Exchange’s efforts on your behalf, the shipping insurance claim process and any other aspect of the shipping contract is governed by the shipping contract with the individual carrier, and not by Deluxe Guitar Exchange.

What follows falls under the category of ADVICE: It is our strong recommendation that in the unlikely event  you have a package that has been damaged in route to you, DO NOT SIGN FOR IT! Also, even if there is not any visible sign that there has been damage during transit  and you suspect that the contents have sustained damage, simply REFUSE the package(s), or ask that the driver allow you to inspect the contents and approve their condition, prior to signing for the package(s). You must RETAIN ALL ORIGINAL SHIPPING CONTAINERS AND PACKING MATERIALS, IN ORDER to be successful with your damage claim. Not having these items negates any claim. In the unlikely event damage occurs in transit you must immediately report it to deluxeguitarexchange.com AND the shipping carrier immediately. Any delays in reporting damage may result in refusal of your insurance claim by the shipping carrier.

Email information and contact forms:

Deluxeguitarexchange.com may collect, store, and use any information that you submit via email or any of the forms on our website. We may also collect information about email communications such as confirming that an email was opened or which links were clicked. By submitting your email address to us via any of the forms on deluxeguitarexchange.com you are opting-in to our mailing list and will receive information from us on a regular basis. If you would prefer to not receive this information you may opt-out at any time.

Deluxe Guitar Exchange accepts no liability for misspellings, errors in printing (including prices), incorrect manufacturer’s specifications or changes, or grammatical errors in any product included in the Deluxe Guitar Exchange website. Prices subject to change without notice. All items subject to prior sale.

Business Hours:

Available for Appointments

Monday thru Friday 02:00PM– 08:00 pm

Saturday 11:00 am - 4:00 pm

by Appointment Only

Sunday CLOSED

(all times Eastern Time Zone)