Purchase/Payment Policy:
We accept Visa / Mastercard / Amex /Discover. (U.S.A. & Canada only), bank checks, wire transfers and U.S. currency. All purchases originating from within the state of SC, add 6% sales tax. A $2.00 service fee will be added to any mail order totaling less than $40.00. International (other than Canada) orders require pre-approved payment (please call first) in the form of an International Money order or bank wire transfer. Due to excessive fraud from some countries, we reserve the right to refuse to do business with any customer posing a potential threat to our security.

A 20% deposit is required to HOLD an item for future purchase, refundable ONLY as a store credit.

Special Order items require a 50% deposit. This deposit is refundable as a store credit only.

We offer a 24 Hour Approval Period (48 hours in the cold winter months) for online purchases on Guitars, Ukuleles and Mandolins sold to the USA and Canada only. All returns for full refund (minus shipping both ways, credit card and any applicable import/export fees) must be approved via email within the approval period. Items must be fully insured both ways.

All sales are final on Amps, Effects and Accessories and sales outside of the USA and Canada.

On Line Purchase Return Policy:

Updated 7/9/2012

We offer a 24 hour evaluation period for guitars, ukuleles and mandolins purchased online. An extra 24 hours will be granted on all instruments during the winter season to allow the contents of the shipping container to reach room temperature before opening. (It is very important that this step be followed. Many bad things can happen to an instrument if not allowed to come to room temperature slowly) After payment in full, and, during the evaluation period, if you are not completely satisfied with the instrument, it can be returned (fully insured) via UPS Ground.

If your purchase is not what you had hoped you must notify us within the approval period by email and receive a return authorization number from the store. Any guitar, ukulele or mandolin return must be authorized by the store. When returning the instrument it must be insured for the full amount of the purchase, no exceptions. If the guitar is not insured it will be refused. In the event of damage during return shipping we cannot refund your payment, and you will need to file a claim with your shipper.

Instruments returned within the 24-hour approval period are refunded in full, MINUS shipping charges (both ways) and credit card fees. Please allow 7 to 10 business days to process your return. We process the return as soon as we receive the instrument, inspect it and determine its status. Unfortunately your credit card issuer has up to 10 days to credit your account for the refund. Please refer to your credit card terms of service agreement for their actual policy. How quickly your bank issues you the credit is totally out of our control.

Instrument must be returned in the exact same condition as shipped. Instrument not returned in the original or similar box with all the materials in the case or any other items associated (like manuals, case candy, warranty cards and the like) will be refused. The instrument must be free of any play wear, dings or scratches. Instruments returned is less than new, salable condition could be charged a restocking fee of up to 25%.

Buyer is completely responsible for the instrument during approval period.

Shipping and related expenses are non-refundable.

All amplifier, effects, sale and special order items are final.

Item must be shipped back via UPS immediately upon return authorization.

Shipping:

Deluxe Guitar Exchange will gladly ship instruments anywhere in the U.S. on a 24 hour approval basis secured with a pre-paid cashier's check or MasterCard/VISA/Amex/Discover. For international customers, specific arrangements must be made. 24-hour approval does not apply to international sales or to guitars shipped after a visit to our store. All freight and insurance will be paid by the customer unless otherwise agreed upon. ANY ORDER cancelled after guitar or amp has been packed and order processed is subject to a 5% RESTOCKING Fee. Once an agreement to purchase is made, and the item paid in full, and the 24 hour approval time has passed, no returns will be accepted. Deluxe Guitar Exchange ships using UPS which gives us the ability to offer our products worldwide.

All Shipping is at the expense of the buyer unless otherwise stated.

Deluxe Guitar Exchange accepts no liability for misspellings, errors in printing (including prices), incorrect manufacturer’s specifications or changes, or grammatical errors in any product included in the Deluxe Guitar Exchange website. Prices subject to change without notice. All items subject to prior sale.

Business Hours:

Tuesday thru Friday 11:00 am – 6:00 pm

Saturday 11:00 am - 4:00 pm

Monday by Appointment Only

Sunday CLOSED

(all times Eastern Time Zone)